COVID-19 Updates

ArizOTA understands the importance of providing OT practitioners, students, and community stakeholders with the latest information and resources regarding the provision of occupational therapy services in Arizona during the COVID-19 pandemic.

Please see below for the current status of  telehealth regulations and reimbursement in Arizona; news about active state legislation relating to OT and telehealth; and other timely updates. We will share additional information as it becomes available, so check back frequently.

Last Updated: 1/6/2021


On March 25, 2020, Governor Ducey issued an Executive Order authorizing occupational therapy practitioners to provide services via telehealth beginning March 25, 2020 and lasting through the end of the declared Public Health Emergency.

The Executive Order requires health care insurance companies to expand telemedicine coverage for all services that would normally be covered for an in-person visit, and prevents insurers from charging more for a telemedicine visit than they would for an in-person visit. In addition, the order:

  • Requires all Medicaid plans in the State of Arizona to cover all health care services that are covered benefits to be accessible by telemedicine to AHCCCS members, while prohibiting those plans from discounting rates for services provided via telemedicine;
  • Includes all electronic means of delivering telehealth including telephone and video calls;
  • Ensures that a patient’s home is considered an approved location to receive telemedicine services.

 View the News Release and Executive Order

Arizona Board of Occupational Therapy Examiners (ABOTE) Statement:

Board staff received clarification on [Executive Order 2020-15 Expansion of Telemedicine] from the Governor’s office on 3/26/2020. This order includes occupational therapy assistants, as item 6 states telehealth services may be provided by “any Arizona licensed healthcare provider type including but not limited to…”. Item 9 means that the practice of occupational therapy is the same as it was before telemedicine was allowed. Any treatments you were not authorized to provide before telemedicine are still not authorized.

For information regarding the practice of telemedicine, please refer to Arizona Revised Statutes Title 36: Chapter 36.

Please do not contact Board members, as they are not able to speak for the Board outside of Board meetings. Questions can be emailed to, or you can call Karen Whiteford at (602) 284-7433.

What happens with telehealth after the COVID-19 public health emergency?

After months of working with our lobbyist and AOTA to ensure OTs are able to continue providing services via Telehealth, and after outreaching to our legislators, ArizOTA’s Legislative Affairs Committee has provided the following updates regarding these efforts: 


Senator Barto met with ArizOTA members on 2/25/21.  She answered questions posed by the members, most of which focused on the anticipated status of telehealth.  In summary, there is currently a bill moving through the legislative process.  It has widespread support across legislators and the governor.  Barring anything unforeseen, we expect the bill will pass before the emergency orders allowing OTs to provide services via telehealth expire, though there may be some modifications to this most recent version.  This is the current iteration of the bill:


The Legislative Affairs Committee continues to work with our lobbyist to monitor the changing situation.

DDD: In a COVID-19 update email sent on March 17, the Division of Developmental Disabilities announced it is authorizing the use of telehealth to “deliver Speech Therapy and Occupational Therapy services as outlined in AHCCCS Policy 320-I.”

AHCCCS: Normally, occupational therapy is not currently a covered service under AHCCCS telehealth regulations. However, in a conference call held on March 20, 2020 with 3,000 healthcare providers, AHCCCS committed to reimbursing occupational therapy services provided via telehealth during the COVID-19 emergency. OT practitioners can use the same OT CPT® codes but must add a telehealth modifier and specify location.

On December 18, 2020, AHCCCS announced a Telehealth COVID-19 Policy Date Extension stating that the AHCCCS telehealth COVID-19 policy coverage flexibilities have been extended through 9/30/2021. If the COVID-19 pandemic continues beyond 9/30/21, AHCCCS will re-evaluate this end-date. Please visit the AHCCCS COVID-19 FAQs for additional COVID related information, at

Commercial Health Insurance:  Visit AOTA’s web page, Commercial Insurance Plans Adding Coverage for OT Telehealth Services in Response to COVID-19, for the latest updates about commercial health insurance reimbursement for telehealth.

TRICARE: According to its website, “TRICARE covers the use of interactive audio/video technology to provide clinical consultations and office visits when appropriate and medically necessary (appropriate, reasonable, and adequate for [a patient’s] condition.” (TRICARE Policy Manual, Chapter 7, Section 22.1). It is recommend that practitioners verify benefits prior to initiating OT services via telemedicine.

Medicare: On April 30, 2020, the Centers for Medicare & Medicaid Services (CMS) announced that occupational therapists can perform telehealth services for Medicare beneficiaries as part of a new blanket waiver. The waiver is retroactive to March 1, 2020 and is effective throughout the public health emergency. Telehealth services can be billed using the list of telehealth approved CPT® codes that CMS issued on March 30, 2020. See AOTA’s update for full details.

On December 31, 2020, CMS provided the 2021 Annual Update to the Therapy Code List.

Workers’ Compensation: On April 14, 2020, Governor Ducey signed Executive Order 2020-29, which expands telemedicine options and requires workers’ compensation insurance plans regulated by the State to provide coverage for telemedicine services. It will allow all electronic means of delivering telehealth, including telephone and video calls.


ArizOTA represents occupational therapy practitioners, students, and stakeholders and does not support any specific vendor or company. However, WebPT has compiled useful information and resources regarding telehealth reimbursement. Considering the urgency and fluidity of the COVID-19 crisis, we are including this link as one more source of information for your use if you find it helpful. Read here.

The Executive Order allowing the provision of OT through telehealth is in effect only until the end of the declared Public Health Emergency. We still need your support to ensure our telehealth bill gets passed so we can practice via telehealth well beyond the COVID-19 emergency.

ArizOTA’s advocacy has helped get the bill to this point, and we now need your help to ensure it is passed! The legislative committee welcomes your comments regarding this and any legislative concern/issue.  We will compile this information and provide it to our lobbyist and/or legislators.  Let us know your thoughts below:

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Coronavirus Resources from AOTA

AOTA is working to provide ongoing resources related to occupational therapy in the era of Coronavirus Disease (COVID-19), including FAQs for practitioners, students, and educators.

View AOTA’s coronavirus information center

AOTA is also hosting a series of FREE virtual CE programs to equip occupational therapy practitioners, educators, and students to navigate through the evolving coronavirus pandemic. This series is free for AOTA members and non-members, and is available live and recorded. Earn from 1 to 1.5 contact hours per session.

Access COVID-19 & OT Online CE Series

State Licensure News from ABOTE

Governor Ducey signed Executive Order 2020-17, Continuity of Work, on March 26. This order helps licensed professionals in the state stay licensed and defers certain requirements for six months.

On their website, ABOTE states it is complying with this executive order by:

  • Giving six-month license extensions to those who cannot complete their continuing education in time because of COVID-19
  • Issuing six-month provisional licenses to new graduates that cannot take the NBCOT exam because the testing centers are closed
  • Issuing six-month provisional licenses to those applying for a new license who cannot obtain fingerprints

Request COVID-19 Fee Waiver

Request License Expiration Date Extension

NBCOT Testing Updates

On March 17, NBCOT received information that its testing contractor, Prometric, is closing all testing centers in the United States and Canada per recent federal guidance from the Centers for Disease Control and Prevention (CDC). At this time, Prometric is stating the closures will last 30 days, but reopening of test centers will be dependent on circumstances that are changing daily.

For Arizona applicants waiting to test, ABOTE has recommended you apply for a Limited License.

View additional updates from NBCOT

NBCOT Recertification Updates

NBCOT announced it will extend the renewal deadline for 2020 until May 31.
  • All certificants due to renew in 2020 will retain their active OTR® or COTA® certification until May 31, 2020.
  • This gives you two additional months to obtain the units required for certification renewal.
  • If you do not renew by May 31, 2020, your certification status will change to Expired on June 1.
  • If you renew your certification after May 31, 2020, you will be charged the late fee.

View additional updates from NBCOT

Free COVID-19 Antibody Testing

The state of Arizona and the University of Arizona are providing free COVID-19 antibody testing to healthcare workers and first responders at more than 30 testing sites across the state. All OT practitioners licensed in Arizona are eligible to be tested. 

Register for antibody testing

CMS Allows OTs to Open Medicare Home Health Cases

Late on April 9, the Centers for Medicare & Medicaid Services (CMS) temporarily suspended he rule that would prevent OTs from opening Medicare home health cases, with a retroactive effective date of March 1, 2020, through the end of the emergency declaration. Occupational therapists may now perform initial and comprehensive assessments for all home health patients receiving therapy as part of the plan of care.

CDC and WHO Resources

Stay up-to-date with the latest information and recommendations about the novel coronavirus from the Centers for Disease Control and World Health Organization.


ACRM Pandemic Webinar Series

The American Congress of Rehabilitation Medicine will be hosting live sessions with experts from the telemedicine industry to provide clear and up-to-date information regarding telemedicine and remote monitoring in the field of physical medicine and rehabilitation during the COVID-19 crisis. The FREE webinars will also be available as recordings.

View more information about the ACRM Pandemic Webinar Series


NAHC Resources for Home Health 

The National Association for Home Care & Hospice is providing guidance applicable to home health OT practitioners on its Coronavirus Resources for Home Care & Hospice web page.

View NAHC resource page


CARES Act Analysis

March 28: ArizOTA’s Legislative Affairs Committee member Veda Collmer explains the small business lending opportunities and expanded unemployment benefits available to eligible OT practices.

Read CARES Act blog


OT Small Business Owners: Information and Resources for Applying for Disaster Loan Programs

April 24: ArizOTA’s Legislative Affairs Committee member Veda Collmer explains the two types of loans available for small businesses who are struggling due to the COVID-19 pandemic: the Paycheck Protection Program (PPP) and Economic Injury Disaster Loans (EIDL).  

Read PPP & EIDL blog


How can ArizOTA help you?

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